PATIENT ENGAGEMENT
Patient Engagement & Strategic Outreach
Risk-adjustment accuracy begins with an accurate patient picture. We equip healthcare providers with tools and resources to improve risk score accuracy and quality performance through point-of-care information and documentation insights.
HITRUST certified
HIPAA compliant
AICPA SOC
100% U.S.-based
2,500+
Providers supported
500+
Practices across 13+ states
100%
U.S.-based teams
WEEKLY
Site visits per practice
Built for Scale Without Losing Accountability
STRENGTHENED
Provider Relationships
ENHANCED
Clinical Documentation
OPTIMIZED
Workflow Integration
INCREASED
CDI Adoption
IMPROVED
Performance Visibility
ACCELERATED
Behavior Change
Our Provider Consultant Infrastructure
Secondwave has established provider relationships across 13+ states, supporting over 500 practices and approximately 2,500 providers.
2500+
Providers
The Impact of Secondwave's Provider Consultants
Adoption
Accountability
Performance
Results
Our differentiator is that our Provider Consultants operate as embedded, field-based partners who drive workflow adoption, monitor performance in real time, and proactively course-correct — turning analytics into sustained behavior change at the practice level.
Core capabilities
Four ways we drive engagement
End-to-end support from pre-visit preparation through concurrent review and post-visit follow-up.
Point-of-care info
Tools that enable providers to refine documentation while interacting with patients, surfacing previously reported and suspected diagnoses at time of visit.
Documentation accuracy
Concurrent reviews to ensure medical record documentation is accurate and complete. Post-visit query workflow to address gaps within 30 days of date of service.
Practice coordinators
Dedicated Provider Consultants who conduct weekly site visits, deliver and retrieve CDI Alerts, coordinate education sessions, and alleviate administrative burden.
Appointment tracking
Operational support to maximize scheduled patient visits for documentation integrity. CDI alerts are prepared in advance for all upcoming appointments, including walk-ins.
Role of the provider consultant
Beyond the role — a structured field-based infrastructure
Built to scale across markets while maintaining accountability at the practice level.
Provider education
All education materials created by physicians
Live education sessions — in-person or virtual — are delivered by physicians. Initial sessions focus on:
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Proper documentation and coding practices
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Fundamentals of risk adjustment
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The structure of the risk model
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The provider's role in risk adjustment
Once data starts flowing, education becomes targeted based on CDI alert activity, response rates, documentation and coding trends, query rates, and predominant reasons for queries.
Once prospective program data starts flowing into Secondwave, this is utilized to deliver more targeted education based on:
CDI alert activity
Response rates
Documentation and coding trends
Query rates
Predominant reasons for queries
Diagnosis-specific clinical topics can also be presented when requested by providers or the client.